Returns & the 30-night trial

Sleep on it, literally. You get 30nights with the Snug Hood. If it doesn't help you land rested, send it back for a full refund. We pay the return shipping. No restocking fee, no hoops.

How to start a return

• Email contact@snugtravels.com with your order number and “return” in the subject.
• We'll send you a prepaid return label within one business day.
• Drop it in the mail. Once it's scanned, we refund your original payment method.

Refund timing

Refunds are issued as soon as the carrier scans your return, and typically land back on your card within 5, 10 business days depending on your bank.

Used is fine

You're supposed to actually try it on a trip, that's the point of a trial. It doesn't need to be unused or in original packaging. Just send back what you've got.

Faulty or wrong item

If anything arrives damaged or we sent the wrong color, email us with a photo and we'll make it right immediately, replacement or refund, your call.

EU/EEA customers: your 14-day right of withdrawal

If you are a consumer in the EU or EEA, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, for any reason, under the Consumer Rights Directive. To use it, tell us in a clear statement (email contact@snugtravels.comwith “withdrawal” and your order number). We'll refund your payment, including standard outbound shipping, within 14 days of being notified. This statutory right is in addition to, and never reduced by, the 30-night trial above, which is a voluntary policy we offer on top of it.